Privacy

INTRODUCTION

Find Your Glow Limited (we, us or FYG), is a company incorporated and registered in England and Wales, whose registered office is at 72 Coldharbour Lane, Bushey, England, WD23 4NX. Our company registration number is 12549654. Your privacy and trust are important to us and this privacy policy provides important information about how FYG handles personal data.  This policy applies to any FYG website, application, product or software (the Site). For the purposes of data protection legislation, we are the data controller of your personal data. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Find Your Glow, 72 Coldharbour Lane, Bushey, England, WD23 4NX or email us at info@findyourglow.com 

Any changes we make to our privacy policy will be posted on this page.   

DATA WE COLLECT ABOUT YOU 

Personal data means any information relating to an individual, which can identify them, either directly or indirectly.  It can refer, amongst other things, to an identification number, or to one or more specific identifying pieces of information, such as an address or date of birth. We collect, use, disclose, transfer, and store personal data when needed to provide our services and for our operational and business purposes as described in this policy. We want to be clear about our privacy practices so that you can make informed choices about the use of your data, and we encourage you to contact us at any time with questions or concerns.   If you have registered with us, or ordered items from us, we will have your name, email address, telephone number, postal address and the method you chose to make your purchase with. We will also obtain personal data when you contact us for any reason, sign up to a service, register to use our service or report a problem.   In addition, our servers, logs, and other technologies automatically collect data (please see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience.   We share personal data with others only as described in this policy, or when we believe that the law permits or requires it. 

DATA WE COLLECT AUTOMATICALLY

Cookies: We may monitor your use of the Site through the use of cookies and similar tracking devices. For example, we may monitor how many times you use the Site and which pages you go to. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie Policy.

Device information: We may also collect information about your device each time you use the Site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:  

  • Attributes such as the operating system and hardware version.
  • Browser type and IP address.

Location data: We may also collect information to determine your location. Some features of the Site will require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by contacting info@fyghome.com

HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following:

  • So we can personalise your shopping experience on our Site.
  • To allow us to handle your orders, deliver products and process your payments and refunds.
  • To let you know about your orders.
  • To update our records and generally maintain your account with us.
  • To keep a record of when and why you contact us and to keep your contact details up-to-date.
  • For our statistical or survey purposes – so we can improve our websites and their services to you, develop new products or features and conduct audits and troubleshooting activities.
  • To prevent or detect fraud or abuses of our Site.
  • To enable third parties to carry out technical, logistical or other functions on our behalf.
  • If you consent, to notify you of products or special offers that may be of interest to you.

Where you have directly consented, you agree that we may:

  • use your data to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail; and
  • share data with third parties (including those in the leisure, marketing and advertising sectors) to use your data in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.).

Please note that by submitting reviews regarding the Site, you consent to us using such reviews on the Site and in any marketing or advertising materials created by us or on our behalf. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing). The personal data you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law.

SHARING YOUR PERSONAL DATA WITH THIRD PARTIES

We may disclose your personal data to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide order fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK and EU data protection laws. We may disclose your personal data to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your data may be one of the transferring assets). We will also disclose any of your personal data to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

HOW WE STORE AND PROTECT YOUR PERSONAL DATA

We do not store any payment details. Your payment details are encrypted and securely stored by payment processors who are authorised and regulated by the Financial Conduct Authority as Electronic Money Institutions. Find Your Glow takes data security seriously, and we use appropriate technologies and procedures to protect personal data. For example:

  • access to your account is controlled by a password and username that are unique to you;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology.

CHILDREN

If you’re under 18, you may use fyghome.com only with the supervision of a parent or guardian.

ACCESS TO YOUR DATA

We respect your right to access and control your data, and we will respond to requests for data and, where applicable, will correct, amend, or delete your personal data. You have a right to access the personal data that we hold on you under the General Data Protection Regulation 2018. You must make your request in writing, explaining clearly the information that you wish to be supplied and we will respond within 1 month.   Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data.   Please address your request to: Find Your Glow Ltd, 72 Coldharbour Lane, Bushey, England, WD23 4NX  Or email us at: info@findyourglow.com   If you are not happy with how Find Your Glow manages your personal data, you have the right to make a complaint to a data protection regulator.

COOKIE POLICY

This Cookie Policy is to provide you with information on cookies, about how FYG makes use of them and how they relate to your privacy online. Please read this policy carefully in conjunction with our Privacy Policy. Any changes we make to our Cookie Policy will be posted on this page.

WHAT ARE COOKIES?

Cookies are pieces of computer code that allow small amounts of information to be passed from your internet browser to our web server. They allow websites to recognise your PC, mobile, tablet or other device as you browse. For more detailed information about how cookies work, please visit www.allaboutcookies.org. Data passed by cookies will never contain your name, address, telephone number or payment details. Find Your Glow will never disclose your personal details to any third parties.

WHY DOES FIND YOUR GLOW USE COOKIES?

Cookies serve many functions. For example, they allow us to remember whether you are logged in to the site, what items you had in your shopping basket and to serve content tailored specifically for you. Cookies are used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on the products you looked at while on our site. Cookies also allow us to work alongside our web analytics partner to see how you like to use our website, which pages or special functions you prefer and help us to make them better. This helps us to continually improve our service.

WHAT COOKIES DO FIND YOUR GLOW USE?

The cookies this site uses are:

Essential Cookies

These cookies perform important functions on our site.  Without them we cannot provide you with basic features (such as shopping baskets) and normal website behaviour which you will expect from us. For this reason, you cannot disable these cookies if you want to use our site.

Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services or functionality you indicate you are interested in through interactions with our website. These cookies are only used to provide an improved browsing experience and we do not pass information about the choices you make to any third party or other organisation

Performance Cookies

These cookies collect general information about how visitors use our site to help us improve our site for everyone. For instance, we track which pages visitors go to most often and if they get error messages or broken links. These cookies do not collect personal information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous.

Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. If you wish to disable any cookie listed above for which we have not provided a specific means of disabling you can do so in your browser settings. Please note: By disabling cookies in your browser, you may render some of the functionality on our site (and other websites you visit) unusable and we make no guarantees as to the performance of our site when cookies are disabled.

TURNING OFF AND DELETING COOKIES

Most web browsers automatically accept cookies and will provide the option to turn off or disallow cookies. How you do this depends on the web browser you’re using. Instructions for disallowing cookies can usually be found in the browser’s ‘Help’ menu. Note that in common with most other transactional websites, refusing cookies via your web browser will mean that you are unable to make a transactional purchase on Find Your Glow’s website. You will also find that the functionality of many other websites and services will be affected. Cookies can be deleted using your web browser. However, unless they are disallowed they will be re-applied the next time you visit a website.

THIRD PARTY COOKIES

Find Your Glow works with third party ad servers and ad networks who serve Find Your Glow advertisements on our behalf. Find Your Glow will not disclose your personal details to any third parties – for example, all data collected is anonymous and will not contain the name, address, telephone number, email address or IP address. Third party ad networks may place anonymous cookies in your browsers to collect browsing data (such as the products you have viewed). Such data may be sent to website(s) in their network, and these cookies are collected in the ‘visitors’ cookie file. These cookies will allow the third party to serve advertisements containing products that you have looked at and similar products. Advertisements will always include a link to the third party’s Privacy Policy page that will include information for users on how to opt-out of being cookie retargeted.

‘Share’ Tools

If you take the opportunity to ‘share’ findyourglow.com content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

CONTACT

If you have any further questions, would like any further clarification around our use of cookies or wish to discuss how we are embracing online privacy, please contact us at: Find Your Glow Ltd, 72 Coldharbour Lane, Bushey, England, WD23 4NX, Or email us at: info@findyourglow.com When contacting us, please include your name, mailing address or email, a contact telephone number and specific preferences or request.